Using Soft Skills during the Hard Times

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The paradox of using soft skills during a difficult pandemic such as this one begs the question that employers should be asking their employees: are they coping and is their Emotional Intelligence up to par? So often we focus on the IQ of employees as a standard of measurement whether an individual will be able to complete their work efficiently. We seem to forget the EQ of an individual is just as equally important, especially during emotionally taxing seasons such as this.

Emotional intelligence can be defined as the ability of an individual to manage their emotions through various circumstances that involve themselves and those surrounding them. EQ includes pillars or domains which have articulated the process and how the development of each domain can help deal with intricate details of an individual’s emotional health which causes them to react in specific ways. It is important for managers to tap into their EQ so that they do not get overwhelmed by leading their team members during the pandemic. Basic EQ informs being aware of your emotions and how these can feed into your strengths and weaknesses. It also involves learning techniques that help you express emotions and feelings in a more healthy and pro-active manner can help avoid unnecessary and conflict and can strengthen one’s conflict resolution skills. Being able to connect with your team members on a deeper level which involves understanding and empathy is a rare skill which many are still yet to learn. Both employers and employees can benefit from an awareness of their EQ; it makes working with others more practical and can lead to an increase in work production.

As leaders in training solutions, one of our aims is to reinforce employment and empower workforce growth throughout the country. As a renowned business solution and training company in South Africa which allows individuals and organisations to move forward and grow, we have created an e-Learning Workplace Readiness Programme. The curated programmes elicit the desired mindset shift to mitigate the associated risks that will present themselves in the business environment. This programme consists of a series of modules, including Safety in the Workplace, Change management, Civility in the Workplace, Stress Management, and Employee Motivation. Using multi-modal content, where you will be expected to complete a multiple-choice assessment at the end of each module, after the successful completion of each module, you will receive a Tusanang certificate. Through our many years in the skills development industry, we have noted the need for EQ during this trying time. Our Workplace Readiness Programme aims to provide you with just that, resources which will better enable you to navigate the complexities of the changing business environment brought by the pandemic.

Employees who exhibit a great wealth of EQ during this time will prove to be significant assets to their organisations. The ability to produce work that is of excellent quality while experiencing the turbulence of uncertainty is a quality that needs more than perseverance; it requires teamwork, empathy, self-awareness, self-management, and relationship management, which are the four pillars of EQ. The Workplace Readiness Programme coupled up with internal introspection of EQ, enables individuals to prepare for a new working force which will emphasise recruiting the best candidates who will be able to serve the interest of an organisation.

Through our service offerings, no job is too big or too small for us. We provide superior solutions to our clients by using our skills and experience, which have been well garnered for the past 17 years.

Send us an email to for more information on our e-Learning Workplace Readiness Programme.

Amu mathebula

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