WHOLESALE AND RETAIL OPERATIONS

Wholesale and Retail Operations

The National Certificate: Wholesale and Retail Operations, addresses skills and competencies for enabling entry-level employment and positions. The qualifying learner will to access opportunities for further development and training in the specialised areas of
Wholesale and Retail such as:

  1. Operations
  2. Administration
  3. Merchandising
  4. Stock control
  5. Customer service
  6. Visual display merchandising
  7. Help desk operations

After successful completion of this qualification’s learners will be able to:
Understand the sector in which they work.
Provide customers with a high level of service.
Operate effectively and efficiently in their area of specialisation.

This qualification has been developed to allow people within the industry to advance in an area of specialisation or to move into other areas of specialisation in the sector.

Description

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  • Unit Standard Title: Wholesale and Retail Operations
  • SAQA Qualification ID: 58206
  • Credits: 120
  • NQF Level: 2

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  1. Define the core concepts of the wholesale and retail environment
  2. Complete basic business calculations
  3. Interact with customers
  4. Write/present for a defined context
  5. Maintain and adapt oral/signed communication
  6. Use language and communication in occupational learning programmes
  7. Access and use information from texts
  8. Use mathematics to investigate and monitor the financial aspects of personal and community life
  9. Demonstrate understanding of rational and irrational numbers and number systems
  10. Work with a range of patterns and functions and solve problems
  11. Identify, describe, compare, classify, explore shape and motion in 2-and 3-dimensional shapes in different context
  12. Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems
  13. Maintain a safe and secure wholesale and retail environment
  14. Address customer queries in a Wholesale environment
  15. Take orders from customers
  16. Pick stock in a Distribution Centre
  17. Count stock for stock-take
  18. Source and collect product for resale

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  • Unit Standard Title: Wholesale and Retail Operations
  • SAQA Qualification ID: 58206
  • Credits: 120
  • NQF Level: 2

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  1. Maintain a safe and secure wholesale and retail environment
  2. Count stock for stock-take
  3. Process Payment at a Point of Sales (POS)
  4. Record Transactions
  5. Mark merchandise and maintain displays
  6. Manage finances for a new entire
  7. Resolve customer queries/complaints

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  • Unit Standard Title: Wholesale and Retail Operations
  • SAQA Qualification ID: 58206
  • Credits: 120
  • NQF Level: 2

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  1. Perform office functions in a wholesale and retail outlet
  2. Count stock for stock-take
  3. Process Payment at a Point of Sales (POS)
  4. Source and collect product for resale
  5. Address customer queries in a Wholesale environment
  6. Take orders from customers
  7. Manage finances for a new venture
  8. Resolve customer queries/complaints

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