A person acquiring this qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen. The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values including:

Leading a team of first line managers, by capitalising on the talents of team members and promoting synergistic interaction between individuals and teams, to enhance individual, team and unit effectiveness in order to achieve the goals of the entity.

Building relationships using communication processes both vertically and horizontally within the unit, with superiors and with stakeholders across the value chain to ensure the achievement of intended outcomes.

Applying the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks in order to ensure the effectiveness and sustainability of the unit.

Enhancing the development of teams and team members through facilitating the acquisition of skills, coaching, providing career direction, and capitalising on diversity in the unit.


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  • Unit Standard Title: Generic Management
  • SAQA Qualification ID:59201
  • Credits: 167
  • NQF Level: 5

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  1. Build teams to achieve goals and objectives
  2. Manage a diverse work force to add value
  3. Monitor and evaluate team members against performance standards
  4. Devise and apply strategies to establish and maintain workplace relationships
  5. Apply the principles of knowledge management
  6. Create and manage an environment that promotes innovation
  7. Formulate recommendations for a change process
  8. Lead people development and talent management
  9. Select and coach first line managers
  10. Develop, implement and evaluate an operational plan
  11. Monitor, assess and manage risk
  12. Analyse leadership and related theories in a work context
  13. Apply the principles of ethics to improve organisational culture
  14. Use communication techniques effectively
  15. Apply a systems approach to decision making
  16. Develop, implement and evaluate a project plan
  17. Apply mathematical analysis to economic and financial information
  18. Manage the finances of a unit
  19. Recruit and select candidates to fill defined positions
  20. Induct a new employee
  21. Manage a training intervention
  22. Manage procedures that increase the nett income of a wholesale and retail unit
  23. Manage shrinkage and losses in a wholesale and retail unit


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