This qualification is for any individual who is, or wishes to be, involved in the Administration function in any organization or business in any sector, or field as well as in non-commercial organisations such as clubs and charitable organisations. It contains all the competencies, skills and values required by a learner who wishes to access the National Certificate in Business Administration Services at NQF: Level 4.

The core component contains competencies in Information Handling, Communications, Enterprise/customer service, Technology, Organisation skills, Self-development, Teamwork and Business policies and procedures. The elective component allows the learner to gain specialist knowledge, skills and insight in the areas of Reception, Executive Administration, Financial Services and Banking, Legal administration and Human Resources.

Learners working towards this qualification will find that the acquisition of competence in the unit standards, which make up the qualification, will add value to their work performance. This qualification is intended to enhance the provision of service within the field of Administration within all sectors.


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  • Unit Standard Title: Business Administration Services
  • SAQA Qualification ID: 67465
  • Credits:¬†120
  • NQF Level: 3

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  1. Produce and use spreadsheets for business
  2. Produce word processing documents for business
  3. Demonstrate ability to use the World Wide Web
  4. Maintain a Booking System
  5. Function in a business environment
  6. Maintain a secure working environment
  7. Introduce new staff to the workplace
  8. Operate in a team
  9. Use communication skills to handle and resolve conflict in the workplace
  10. Demonstrate understanding of employment relations in an organisation
  11. Co-ordinate meetings, minor events and travel arrangements
  12. Monitor and control the maintenance of office equipment
  13. Plan, monitor and control an information system in a business environment
  14. Plan and prepare meeting communications
  15. Plan and conduct basic research in an office environment
  16. Monitor and control office supplies
  17. Demonstrate an understanding of a selected business environment
  18. Use mathematics to investigate and monitor the financial aspects of personal, business and national issues
  19. Accommodate audience and context needs in oral communication
  20. Interpret and use information from texts
  21. Write texts for a range of communicative contexts
  22. Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations
  23. Investigate life and work-related problems using data and probabilities
  24. Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts
  25. Communicate verbally and non-verbally in the workplace
  26. Perform Basic Business Calculations
  27. Process incoming and outgoing telephone calls
  28. Monitor and control reception area
  29. Apply knowledge of basic accounting principles to financial services


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