BUSINESS ADMINISTRATION SERVICES NQF 2

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BUSINESS ADMINISTRATION SERVICES

This qualification is for any individual who is, or wishes to be, involved in the Administration function in any organization or business in any sector, or field as well as in non-commercial organisations such as clubs and charitable organisations. It contains all the competencies, skills and values required by a learner who wishes to access the National Certificate in Business Administration Services at NQF: Level 3.

The core component contains competencies in Information Handling, Communications, Enterprise/customer service, Technology, Organisation skills, Self-development, Teamwork and Business policies and procedures. The elective component allows the learner to gain specialist knowledge, skills and insight in the areas of Reception, Executive Administration, Financial Services and Banking or in the field in which the learner is employed.

Learners working towards this qualification will find that the acquisition of competence in the unit standards, which make up the qualification, will add value to their work performance. This qualification is intended to enhance the provision of entry-level service within the field of Administration within all sectors.

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Description

Unit Standard Title

  • Unit Standard Title: Business Administration Services
  • SAQA Qualification ID:23833
  • Credits: 131
  • NQF Level: 2

Learning Outcome

  1. Operate a personal computer system
  2. Operate personal computer peripherals
  3. Demonstrate knowledge of and produce word processing documents using basic functions
  4. Demonstrate the ability to use electronic mail software to send
  5. Operate and take care of equipment in an office environment
  6. Operate in a team
  7. Organise oneself in the workplace
  8. Maintain effective working relationships with other members
  9. Attend to customer enquiries in an office setting
  10. Identify and maintain the types of records required in own industry
  11. Maintain an existing information system in a business
  12. Keep informed about current affairs related to one`s own industry
  13. Manage time and work processes within a business environment
  14. Investigate the structure of an organisation as a workplace
  15. Demonstrate an understanding of a selected business
  16. Process numerical and text data in a business environment
  17. Process incoming and outgoing telephone calls
  18. Receive and execute instructions
  19. Conduct basic financial transactions
  20. Behave in a professional manner in a business environment
  21. Contribute to the health, safety and security of the workplace
  22. Use mathematics to investigate and monitor the financial aspects of personal and community life
  23. Demonstrate understanding of rational and irrational numbers and number systems
  24. Maintain and adapt oral communication
  25. Access and use information from texts
  26. Write for a defined context
  27. Respond to literary texts
  28. Work with a range of patterns
  29. Apply basic knowledge of statistics
  30. Measure, estimate and calculate physical quantities
  31. Demonstrate knowledge and understanding of HIV/AIDS in a workplace
  32. Manage a diary for self and others
  33. Apply knowledge of self in order to make a personal decision
  34. Demonstrate ability to lead a team or group

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